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Question & Answers
Progress lost! help!
I wanted to play one of the two new games that can be played online with other players! When I chose the game, I was asked for my email and password. As soon as I entered them my pou suddenly went back to when it was level 32 and was totally hungry,ill!sad and sleepy! I was on level 42 and I lost 10 level progress! What happened and what can I do?
Answer from: pouperson
You didn't save it :( you have to wait for it to go back to level 42...
Answer from: Gamemaster6
Check your e-mail. You should have an e-mail from Pou with your password. Copy the password and go back to your pou. Tap the little Pou icon in the corner where your level  is displayed. Tap ACCOUNT and scroll to the bottom. If there is a button that says 'LOG IN' ,tap it and a window will appear. Tap and hold on the entry box, until a list of options appear. Tap paste and then tap 'LOG IN'. You should find yourself back with your old Pou on level 42. Sorry if this doesn't work. If it doesn't work you probably didn't save it :[
Answer from: lilcountrygirl
I logged out on my level 30 pou and it told me by entering my email address l would get my pou back. When I tried to go back it wouldn't let me and now they sent me a new password and I don't know it. WHAT CAN I DO
Answer from: p888
I log out my Lou how do I go back to my old pou?
Answer from: ivano
You didnt save the game before loging out and progres lost
Answer from: pou!
I did lose my progress too.i tried saving it and it didnt save it
Answer from: puddlessss
Well i had a pou named puddlessss and i must have put wrong email fir first time bc when i logged in w the right email had to get a new password and its a whole different pou but when i looked my pou under friends i found her what can i do?
Answer from: thisgirl
Omg the same thing happened to me but a little differ cuz i put my email and password and it took me to another pou so i logged out and i was back to a new ppu it was a baby and i had to start all the way to level 1
Answer from: Upset Person
I just wanted to see multiplayer and I havent made an account yet. in the login I entered my email then it asked for my password. Turns out my awesome sis made an account in that same adress/pass, then it went into her account. I wanted to go back, tapped on logout, guess what? Im back to level 1. The game already has auto save, now your saying it reseted because I didnt save. Whats wrong with apps these days, they think their so smart but their not.
Answer from: very sad
My pous password doesn't work and the reset password doesn't work either as had no emails :'( I was level 130. I'm never playing again!
Answer from: Cj
How to remember the password in pou?
Answer from: ICEDJM
Thanks guys for the help. I wanted to put pou on my new kindle hdx but keep my progress.I had this game but the wrong email address was used. Like earlier posts DO NOT LOGOUT. Just save your game before doing anything. You can change your email to(whatever) and even if you have forgotten your password you can have a new 1 sent to the new email and log on to your pou on a different device with all your progress intact.
Answer from: NunyahBizzniss
I have the same problem except mine is at lvl 39.
Answer from: Riderluk
Hello, does Pou Support answer e-mails? I lost my Pou so I tried to log in, but I had to ask for a new password. I never received any e-mail even though I tried to contact them twice.
Answer from: Dhena
I can't find a new password in my email. help me please!
Answer from: maryam
I tick log out and disappear my pou and come a new pou .I want my pou. What am I doing?
Answer from: gokugodmode
I tried into save my pou but it didn't let me and I axadently put log out and all my progress was lost
Answer from: lillylay43
I tried to change my nick name on pou then it said add your email and password so I did it but I asked for another password then it said sending but I didn't receive my new password
Answer from: rhye
My phone was stolen. How can I use my old email? I of course wanted to play my old pou. Leveling pou is easy but attaining all my achievements there is hard to do again. Is there any way?
Answer from: samantha19
I keep trying to login to my pou, but every single time I try in says incorecct password. So, I sent myself 3 new passwords and none of them are working! Help .
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