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Question & Answers
Paid for Halloween lanterns & they aren't showing up?
I had paid for the halloween lanterns this morning the $9.99 for 300 of them. They have never showed up in my inventory. I know the charge went through because I have a receipt from Itunes showing it. How do I get my money back or get the lanterns? I was trying to finish the quests? Not too happy about this. Why isn't it easier to contact G5 on problems or questions with the games? Please help!
Answer from: Mimi
Trena, Check your iTunes receipt for a line which says report a problem. Click thru link and report your problem directly to iTunes. I had the same problem, but I took a more direct route by calling the iTunes customer support phone number. I did have a short wait on the phone but I did get my money back. And I did check my credit card charges on line to make to make sure. Good luck!
Answer from: Slo
I reported the same problem with my crystal purchase. After I left the game for a bit and came back, I was asked to input my I-Tunes password (hope I wasn't hacked or something) and when I did and the game opened, my crystals arrived. Problem solved before contacting I-Tunes.
Posted on: 07-29-2014