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Boxshot / Details
The Secret Society: Hidden Mystery Cheats Boxshot
  • Developer: G5 Entertainment
  • Publisher: G5 Entertainment
  • Genre: Adventure General
  • Release Date: Nov 21, 2012
  • ESRB: Not Set

Question & Answers

Info for those with gifts/friends screen crashing game

I have been testing this out with a player who has the problem of going through the gifts and crashing when a certain point is reached. The player can accept new gifts, but existing gifts are harder to accept because getting past the crashing area is hard, but finally we narrowed the cause down to a particular player's gifts. I looked at the game files and noticed that G5 has changed how they manage gifts/friends/etc and that made it easier to find the problem. Pre update gifts were handled in the player file, now they are handled in a file of its own. In that file all players and their gifts are listed. The player that is causing the problem in the game for the player I worked with revealed that the facebook avatar web address is coded differently than all the other players that have facebook avatars. I think that G5's programming can't handle that different fb avatar web address and thus the crash. The only way to fix this is to have G5 edit your "Gifts_List.xml" file on their server(s) - in my opinion. Since they are away from the help desk until the 11th/12th, so said another posting here, we decided to fb message that player to ask that player to change their avatar in the game from the fb one to a game one. We don't know if doing that will change how already received gifts behave and if that will fix the problem. The player is in Moscow and it was 6am when the message was sent (8pm Mountain time here) so no idea when the player might see it. The player has the word "away" in their game name, so they might not only be away from the game, but fb too. Thus this posting. Anyone want to post if they crash on a particular player? If it turns out to be only players with fb avatars (which you might not be able to figure out, the player I helped only saw a black spot where an avatar usually shows up and the player name wasn't always able to be viewed in its entirety because the game would crash). No worries if no one wants to work on this here, but if you do contact G5 about this, you can suggest that file as being corrupt and ask them to fix it or clear it out. Worst case is they do that and you lose those gifts, best case is they see the corrupt lines/player info and remove just those gifts). Having fun yet?

JJJ, May 9, 2014
Answers

Answer from: DebZZCantOpenGi
@JJJ - I'm game if you are. I had 190 gifts I couldn't retrieve this morning and now I'm up to 240. I finally cleared out my wish list and changed my name to DebZZCantOpenGifts. I already have a ticket in with G5 and got an email back stating G5 was closed for the holiday May 9 - 11. What do I do? I'm on facebook, but I don't use my facebook avatar. Want to message me there?

Posted: May 9, 2014

Answer from: DebZZCantOpenGi
@JJJ - the person who sent me my 240 gift (where I get thrown out) does use a facebook avatar AND has the name "away" in the name. This is a great friend who sent me this gift later today, so I hope he/she is playing.

Posted: May 9, 2014

Answer from: JJJ
Awesome Deb, please fb message that player/friend and ask them to switch to a game avatar instead of using their fb avatar in the game and then once they have done that, ensure that when you view them as a friend that their avatar has changed and then see if that has replicated to already received gifts (hoping that is the case or it will still crash, but if new gifts don't have the avatar they should not crash the game). Holding my breath.

Posted: May 9, 2014

Answer from: DebZZCant....
@JJJ - I sent the message and like you, it was to a Russian friend. Here's hoping! I asked him/her to message me back so I would know if/when the avatar is changed. It's a shame really, I love the avatar.

Posted: May 9, 2014

Answer from: JJJ
That would be great if the changed avatar fixes the gift crashing of already received gifts and if it is the same player for everyone, then that makes it way too easy, but here's to hoping for that outcome.

Posted: May 9, 2014

Answer from: DebZZCant...
@JJJ - I noticed that the Russian player has changed the avatar. I do have other friends with facebook avatars and I don't seem to have a problem accepting their gifts. ???? Could it be the gift they actually sent, say from the new collection series?

Posted: May 9, 2014

Answer from: Smuffin
Hmmm, the last gift (at around 105) that won't load and crashes my game is from Mac. I think she may be on this site? She has the pic of the beautiful kitty as her avatar. Though the pic doesn't seem to be loading all the time now.

Posted: May 9, 2014

Answer from: JJJ
I don't believe it has anything to do with the gift from my "research", but that was a limited bit of work, but I believe it is the avatar line for the gift that seemed to be the only difference between other fb avatar players and the one that crashed the gifts. Without looking at your files, I can't verify if that is the same thing happening in your cases. Also, I can't say if changing the avatar will fix the line in the file since it is already there. But it is worth testing out.

Posted: May 9, 2014

Answer from: Smuffin
I think you're right...not tied together. I went back and looked again, paying more attention. I have gifts from Mac that work just fine and show her pic and all. I think it's just the point where my list crashes. Thanks for looking into this for us, JJJ

Posted: May 9, 2014

Answer from: Mac
We'll I can't accept any gifts at all. Not only do I crash out at varying times ( it was at 24, then 62, then 90 and now 160) but any above that number that I can access don't go into my inventory anyway. so basically I'm a total waste of gifts and I now don't even dare send gifts in case I crash other people's games (see above). To try and help the situation, I'm going to go offline for a couple of days. I'll also retire my avatar for that period in case that helps other people. What on earth am I going to do with my free time?Darn. I'll have to get a life if I can't play this game.

Posted: May 9, 2014

Answer from: Smuffin
Like you, the gift number for crashing is escalating. Grrrrr! Call it a mental health break!

Posted: May 10, 2014

Answer from: JJJ
The number of gifts will continue to increase because your friends will keep gifting you. The friend I worked with on this issue, fought to get all but the bad gifts accepted, but then could no longer open the gift window until a new good gift arrived, then could accept that. It was frustrating and took a lot of patience to fight through the crashing to finally accept all gifts and unfortunately due to that one corrupted friend, accepting all future gifts is a chore. Hopefully G5 will fix this next week or before that, the corrupted friend will participate with the testing to see if an avatar change will solve it.

Posted: May 10, 2014

Answer from: Just me
I am having the same problem and now unable to even open gift tab without crashing. G5 replied and said I would have to wait until the next update for the problem to be fixed. I currently have over 300 gifts available and cannot accept any. I also lose experience points and energy when I reopen game after crashing. Has anyone found a fix yet?

Posted: Jun 9, 2014

Answer from: PatL
It seems you all want to be careful not to "out" your Russian friend(s), but I would love to know who you're referring to, out of curiosity, wondering if I'm also friends with the same person.

I have 60 gifts I can't collect, and that number has remained steady for a couple of weeks now. It was previously much higher. I reduced the number by persistently re entering the game when it crashed, going back into gifts, and then rapidly scrolling past the first few screen of gift till I got to one that didn't crash. Accepted a few gifts, mostly thank yous, exited, swiped the game out of memory, and the did it all over again. This didn't happen all in one session, but eventually I seem to have hit the number that I can't affect.

Then I did one more thing: I sent myself 10 gifts from a second account, just useless crowns, and then went back in to accept a few more gifts. Now I leave those 10 gifts as a buffer. When I'm accepting current gifts the crowns tell me I'm perilously close to my limit.

Just sharing in case this might help someone.

Posted: Jun 9, 2014

Answer from: Dustytoes
I contacted G5 about the gift problem, they told me that the next update would correct problem. I asked when update would be coming out. G5 told me they did not know when the next update would be coming out. If all of you understand problem, why doesn't G5 understand? I have tried all kinds of ways to collect gifts, only 2 crash. The more U crash, the less opportunity U have 2 collect. I keep checking back 2 see if update available, no fun 2 play the way the game is now! My new game is 2 see how many gifts I can collect before the game crashes. Why would a player buy any G5 specials 4 the game when it crashes? I am glad I found this page as I was beginning to think the crash only happened 2 me. Please if U have not contacted G5 abot problem do it now. Thanks my friends.

Posted: Jun 18, 2014

Answer from: 3Dee
I contacted G5 too as I have the gift crash. My intention is to contact them every 2 nd day and hound them. Won't make any difference though! It beats trying to play. Very tempted to call it a day and leave the game.

Posted: Jun 20, 2014

Answer from: Somecallmetim
I am having the crashing problem and narrowed it down to one of two friends, both of them are using game avatars.

Posted: Jun 21, 2014

Answer from: Somecallmetim
I take that back, the fb avatars are not showing in the friend list anymore.

Posted: Jun 21, 2014

Answer from: Pammy
I have this problem on both my iPhone and iPad. It's been an issue on my iPhone for weeks but just became a problem on my iPad. Extremely frustrating!

Posted: Jul 26, 2014

Answer from: JJJ
Pammy, see the post titled "How to fix your gift crashing problem"

Posted: Jul 26, 2014

Answer from: Dustytoes
On the day facebook went down believe August 1, I was not in my usual place 2 play I opened game not expecting wifi but when I clicked on gifts somehow I had wifi that I had not signed in on. Anyway I was able to get all 324 gifts without crash. Not 4 sure what happened but I did get all my gifts. Now back in usual place 2 play and I am unable to collect gifts w/o crash. Makes me wonder if facebook link 2 game the problem, different internet provider, just luck. I want 2 play this game, but the crashing is getting very old.

Posted: Aug 2, 2014

Answer from: Patriot
Mine crashes whenever I accept gifts down to 29 left. Doesn't matter who it's from. But it means I can't claim the last 29 gifts : ( any updates coming soon to fix this and hopefully add new areas to explore???

Posted: Aug 24, 2014

Answer from: Sue
Hi Patriot :-) Please see JJJ's post in red font 'How to fix your gift crashing problem' on the opening question page - it's easy and it works! There have been lots of posts about this topic but JJJ's is the only one you need to read :-)

Posted: Aug 24, 2014

Answer from: Art
Nadia is the friend I had with the cats. I removed her but no luck getting to my gifts. I noticed it would crash when I got to her name in my friends list.

Posted: Aug 31, 2014
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