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Crash when trying to open gifts?
Is anyone else's game crashing when they tap on the Gifts tab or the present icon in the right-hand sidebar? Also, none of the gifts I received right before it started crashing appeared in my collections :-(. Any suggestions? I don't want to have to start over!
Answer from: MRappey
Hi Esmerelda. Mine is crashing too. I have a service ticket running at G5 and the problem will be resolved wi the next update. Suggest you put in a service ticket too at https://g5entertainment.zendesk.com/home
Answer from: NatashaM
Me three. This has happened to me twice in the last two days. I open my gifts, replicate four or five times, then close the gifts tab. When I go into my collections tab, I can see all the gifts I just recieved. However, when I try to change my wish list, the game crashes and kicks me out. When I go back in, not only is my gift box empty, but all the gifts I just received have disappeared from my collections tab. Super frustrating.
Answer from: Tracyd
Mine too very frustrating I hope G5 resolve this quickly !
Answer from: ASH
Mine has been doing this for about 2 weeks. I did learn something though...
Open gifts one at a time and take note of who the person is on the bottom right (the gift coming in when you open the first one-clearing out)... Then close. Repeat until you crash...then you will know, possibly, who is crashing you. Then try to keep the amount of gifts there on the first page that keep you from crashing and so the suspected person is not on the first page as this will keep you unable to open gifts. Essentially, the person crashing you will remain on page 2. Then, scroll quickly passed page 2 to page 3... Open gifts one at a time, etc...
I figured out who was crashing me and deleted her. She had a Facebook picture, which I read may be part of the problem. She has gifts for me on the last 4 pages so I cannot access the last 24 gifts... BUT, I can open new gifts coming in as long as I Spode not go below 24. I haven't had a problem since deleting her so I think that may be it.
Answer from: OneNonlyZz
Ash, you don't even know how lucky you are. I crash at 165 gifts available. I accept and don't thank page by page. It has nothing to do with fb. Once I crash, I open again, accept and crash and again... The reason I say it's not fb is because it's always different friends. Happy playing
Answer from: ASH
OneNonlyZz, I do feel lucky! I use to crash at 24, then 48, then 75, then 114.... But, the system I have down worked for me thankfully! I think it had something to do with that one person and their gift, not their thank you. It took me awhile and I was persistent. I hated deleting her but it worked for now. There is a few comments on a thread on here about the FB thing. Someone is going through research with G5 about it. I have others with FB but I have been slowly adding them back in with gifting with no problems. Who knows, hopefully, they figure it out.
Answer from: Anahide
It happens to me too, i am now crashing at 205, I don't know if this has to do with a specific player, but will try, I noticed the game crashs when I take one gift out of the six, and I also noticed that after crashing and coming back into the game, some experience points are gone, sometime up to 50 points, a real pain... I am playing on iPad but it seems that this problem occurs under any system. I also have a ticket with G5, it keeps telling me the problem will be solve soon...
Answer from: Nano1
The gift crash problem is worse now. I can not even open gifts. It crashes outright. Pisses me off. G5 what is up? Tell us what to do?
Answer from: Patriot
I also am crashing when I open the gifts up. Sometimes I can get a couple other times it crashes right away. Only benefit is it boosts your energy and resets the icons at the top so I can have full energy any time if I go through the crashes and get the bonus 100 energy enough times. But would rather have the game fixed and new places to explore! Update soon please!
Answer from: Chris
I'm at level 30 and have nine gifts I can't get because every time I try, it crashes.
Answer from: Mmm
Since yesterday i can t open my gifts, when i click on gifts the game crashed . I have 13 gifts. I can't try what 's stands here above.
Answer from: Sue
Please read the 2nd post in red font under the 'Questions' tab - 'how to fix your gift crashing problem' by JJJ. Please also read the 1st post in red font under the 'Questions' tab - 'New to this forum or game? Start here!' Happy gaming :-)
Answer from: Deanna
Mine was Crashing , But JJJ has the info how to fix and I did it and now I get all my gifts!!