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Question & Answers
Blacked out Gem match
When clicking on Gem match the screen goes black, any fix that anyone knows of. Thank you.
Answer from: KaReN
@Becky567: I have not personally run into this problem, but it sounds like you may be having the same or similar problem discussed in a May thread. Search "Update related gem match glitch" and see if any of the suggestions there are helpful. Argh and JJJ, two of our highly esteemed Secret Society computer gurus, both posted some detailed instructions on things to try. Unfortunately, the OP never made another post following JJJ's so I don't know if the problem got fixed or not. Anyway, it's definitely worth a read, and others may have new information to add here, too. Good luck!
Answer from: Argh
Hi Becky - are you on an iOS device? Do you know which version of SS you are playing? This sounds like a glitch that was introduced by the tavern update v1.9 for iOS but fixed on v1.9.5. If you go into App Store and then updates is there a SS update available? If not look under purchased to see what version you are running. I have not seen threads on this problem from android or kindle players, but perhaps if you are playing one of the new platforms (Mac or Windows) it could be a problem with their updates. The original black screen problem in the thread Karen referenced could only be fixed by the new update, there was not anything the players could do. But this may not be the same problem - you should try the suggestions in that thread if you are already using v1.9.5 on iOS or are using a different device, as they are general trouble shooting tips that usually help a lot of problems.
Answer from: Becky567
Thank you will try your suggestions. I have iPad
Answer from: Chinara
Hi Becky..I am also experiencing a glitch in Gem Match...I don't get a black screen but after every 10 games or so I get an erroneous game where Inspire of unblocking all the blocks, the game doesn't finish...No amt of shooting 'eyes' helps...it registers as a loss...At times the 'eye' lands outside the game, in the background...I guess I just have no option but to wait for the next update...
Answer from: Grey
Before accepting the loss, turn off the iPad, then turn it back on and start SS again. The loss will not be recorded, but you will still be down that much energy. I would rather loose some energy, than accept a loss due to gameplay
Answer from: Chinara
Thanks Grey, good tip..
Answer from: ClosetPiper
I have the same issue, when I open gem match, the screen goes black, and the game essentially locks up..I'm on latest version (1.9.5) of SS and my hardware is kindle fire HDX (2013). I've dropped a line to G5, as I've had this issue since the 1.9.5 upgrade was automatically downloaded and installed in late July....frustrating....
Answer from: Wolf 31
I have a Kindle Fire and the Gem Match Puzzle goes black and stays that way..it's frustrating I'm only level 20 something but I really do not want to uninstall and start over..also it takes my energy which is also frustrating. I love love the game I also have Letter to Nowhere which I enjoy any suggestions to fix for android/ kindle fire